Terms and Conditions
1. Scope
1.1 These General Terms and Conditions (GTC) apply to all business relationships between SCHO EN Studio (“Agency”) and its clients (“Client”) in the areas of social media, content creation, website and app management, and related services.
1.2 Deviating terms from the Client shall only apply if the Agency has expressly agreed in writing.
2. Conclusion of Contract
2.1 Offers from the Agency are generally non-binding unless explicitly stated as binding.
2.2 A contract is concluded when the Client confirms the offer in writing or the Agency accepts the order in writing.
3. Scope of Services
3.1 The specific scope of services is defined individually in the offer or order.
3.2 Services are provided to the best of the Agency’s knowledge and ability; no specific economic success (e.g., reach, leads, revenue) is guaranteed.
3.3 Additional services not agreed upon may be invoiced separately.
4. Client Obligations
4.1 The Client shall provide all necessary information, content, access, and approvals in a timely manner.
4.2 Delays or additional efforts caused by lack of cooperation will be invoiced separately.
4.3 The Client guarantees that provided content does not infringe the rights of third parties.
5. Usage Rights / Copyright
5.1 Upon full payment, the Client receives a simple, unlimited (in time and territory) right to use the final content for the agreed channels.
5.2 Raw materials, open project files, and unused intermediate results remain the property of the Agency unless otherwise agreed.
5.3 The Agency may use created content as a reference unless the Client objects in writing.
6. Prices and Payment Terms
6.1 Prices are, unless otherwise stated, exclusive of VAT (if the Agency is VAT-exempt) or plus statutory VAT.
6.2 Invoices are due 14 days after receipt.
6.3 In case of late payment, the Agency may suspend services; interest on arrears and reminder fees are reserved.
7. Changes to Services and Additional Effort
7.1 Changes or additional efforts will be invoiced separately based on effort.
7.2 Services exceeding the agreed scope require a written agreement.
8. Liability and Warranty
8.1 The Agency is only liable for damages caused intentionally or by gross negligence.
8.2 The Agency is not liable for limitations or outages caused by third-party providers (e.g., social media platforms, hosting, app stores).
8.3 Warranty claims are governed by statutory provisions.
9. Confidentiality
9.1 Both parties shall treat confidential information confidentially and shall not disclose it to third parties.
9.2 This obligation remains in effect even after the termination of the contract.
10. Third-Party Providers and Integrations
10.1 Third-party tools or platforms may be used to provide the services.
10.2 The Agency is not liable for the functionality, availability, or changes of external systems.
11. Final Provisions
11.1 Should individual provisions be invalid, the remaining provisions shall remain valid.
11.2 Changes to the GTC must be made in writing.
11.3 Austrian law applies; the place of jurisdiction is the registered office of the Agency, as far as legally permissible.